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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Denise Williams

Denise Williams

January 10, 2025

5  out of  5
rating by Denise Williams
"My husband and I have been customers of State Farm for over 45 years (started with Ron Hardin, then Louis Vann and now Brycen Whitaker). We have been extremely happy with the service and support we receive. The quality and integrity of these agents and the amazing staff that work with them (currently it is Shayla & Selena) are second to none. We especially appreciate the efficiency and friendly manner that they work with us any time we have a question or request!"
We responded:
"Denise, thank you so much for your wonderful review! I am honored to have the opportunity to serve you and your husband’s insurance needs. Your kind words about my staff means so much to all of us here at Brycen Whitaker State Farm."
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Ima Thomason

January 7, 2025

5  out of  5
rating by Ima Thomason
"Selena is wonderful. I appreciate her taking care of us."
We responded:
"Ima, thank you for sharing the great job my staff did in taking care of you. We truly appreciate you choosing Brycen Whitaker State Farm as your local Wichita Falls State Farm Insurance office."
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Kenrickka Brown

December 23, 2024

5  out of  5
rating by Kenrickka Brown
"He was the most helpful, patient, and informative representative , and I definitely look forward to communicating with him in future references in regards communicating my policy ."
We responded:
"Kenrickka, thank you for taking the time to share your 5-star experience. We're grateful you chose us for your insurance needs."
Profile photo of Sue Ray

Sue Ray

December 12, 2024

5  out of  5
rating by Sue Ray
"Love Mathew and the way he takes care of all of our needs"
We responded:
"Sue, thank you for sharing the great job Matthew with our office does in taking care of your insurance needs. It was good to see you when you stopped by the office today & we greatly appreciate you being a Brycen Whitaker State Farm customer."
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Karlee Wilson

December 12, 2024

5  out of  5
rating by Karlee Wilson
"Super nice and helpful! They are understanding as well!"
We responded:
"Thank you, Karlee. We're always here to help. We truly appreciate you choosing Brycen Whitaker State Farm for your insurance needs. "
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Melinda Palmateer

November 27, 2024

5  out of  5
rating by Melinda Palmateer
"Alexis was great and taught me a lot about life insurance!"
We responded:
"Melinda, I'm glad Lexy was able to teach you a lot about life insurance. We appreciate you choosing Brycen Whitaker State Farm for your life insurance needs & thank you for taking the time to share."
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Kylie Penn

November 21, 2024

5  out of  5
rating by Kylie Penn
"Great service, they have a lot of patience and are willing to help whenever needed."
We responded:
"Thank you, Kylie, for your wonderful review. We're so glad to hear you had a positive experience and appreciated our patience and willingness to help. We look forward to continuing to serve you in the future"
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Keith Gauthier

October 31, 2024

5  out of  5
rating by Keith Gauthier
"Matt Schenck is very friendly and knowledgeable. He really helped us out and I highly recommend him for all of your insurance needs."
We responded:
"Keith, thank you for sharing how friendly, knowledgeable, & helpful Matthew is. We greatly appreciate you being a longtime customer and all of us at Brycen Whitaker State Farm look forward to helping you for many years to come."
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Pamela Bailey

October 31, 2024

5  out of  5
rating by Pamela Bailey
"Lexy made moving my insurance so easy! It was done in a matter of hours with no stress on me. I appreciated the price point as well. Thank you for such great service!"
We responded:
"Pam, thank you so much for taking the time to acknowledge how easy Lexy made it to switch your insurance to us. We greatly appreciate your business and look forward to continuing to work with you."
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Megan Sila

October 30, 2024

5  out of  5
rating by Megan Sila
"Lexi helped me save over $4K a year in home and auto insurance - didn't think it was possible! She was very helpful, explained everything thoroughly and made switching easy."
We responded:
"Megan, thank you for taking the time to share how easy Lexy made it to switch to us. I'm glad we saved you thousands on your home and auto insurance and please continue share your Brycen Whitaker State Farm experience with everyone."
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Tee

October 18, 2024

5  out of  5
rating by Tee
"Matthew just helped me and my husband get a great affordable policy quick and easy! 10/10 Definitely Recommend!"
We responded:
"Tee, thank you for sharing how quick & easy Matthew made it to get affordable insurance with us. We look forward to many years of helping you with your insurance needs."
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Karri Hansford

October 18, 2024

5  out of  5
rating by Karri Hansford
"Lexi did great. Very kind and professional. A pleasure doing business with her."
We responded:
"Karri, thank you for taking the time to share the kind and professional service Lexi provided you. We greatly appreciate you choosing Brycen Whitaker State Farm as your Wichita Falls insurance agent. "
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Larry Roberts

October 14, 2024

4  out of  5
rating by Larry Roberts
"Pleasant and easy"
We responded:
"Thank you for your review, Larry! We're happy to hear your experience was pleasant and easy when getting your insurance switched over to us. If you have any suggestions to improve your experience, please let us know. We want to make sure we provide you service going forward worthy of 5 stars."
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LynnM Gills

October 3, 2024

5  out of  5
rating by LynnM Gills
"Professional and very kind and helpful from everyone!"
We responded:
"Lynn, thank you so much for taking the time to leave our awesome team a 5* review. We greatly appreciate your business and look forward to helping you with your insurance for many years to come."
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SIDNEY GILLS

October 2, 2024

5  out of  5
rating by SIDNEY GILLS
"Awesome people providing outstanding service"
We responded:
"Thank you so much Sidney. We greatly appreciate you being a long time State Farm customer and we enjoy helping you."
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Marquita Jackson

September 26, 2024

5  out of  5
rating by Marquita Jackson
"Matthew is AWESOME!! Explained all of my options, thoroughly. Will be doing more services, definitely."
We responded:
"Marquita, thank you for sharing the great job Matthew did explaining your insurance options. We are grateful you chose Brycen Whitaker State Farm for your insurance needs & look forward to helping you for years to come."
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Lacie Jennings

September 20, 2024

5  out of  5
rating by Lacie Jennings
"Wonderful customer service. I had a smooth and easy transition."
We responded:
"Lacie, I'm glad to hear my staff made it easy to switch your insurance to us. Thank you for sharing your 5* experience, we greatly appreciate it."
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Andrew Campbell

September 17, 2024

5  out of  5
rating by Andrew Campbell
"The people here are very helpful. I appreciate their honesty and willingness to help give me the best quote."
We responded:
"Andrew, thank you for taking the time to share how helpful my staff was in getting your insurance switched over to us. I'll let them know to keep up the good work."
Profile photo of Charley Fobert

Charley Fobert

September 13, 2024

5  out of  5
rating by Charley Fobert
"Excellent service! Very prompt, professional and caring. Shayla and the team are AWESOME! I highly recommend them."
We responded:
"Charley, thank you so much for taking the time to leave us this feedback. My team and I make it a priority to go above and beyond for our Good Neighbors. I will certainly pass this along to Shayla. "
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Andrew Dye

August 29, 2024

5  out of  5
rating by Andrew Dye
"Selena helped me with insurance quotes. She was professional, and went the extra mile to make sure I understood every aspect of the quote. Truly an amazing person."
We responded:
"Andrew, thank you for sharing the in depth service Selena provided when presenting your quotes. We see all too many times people come in who are insured elsewhere and they're paying for coverage they don't need or they don't have the coverage in place they think they do. That is why at Brycen Whitaker State Farm we focus on going the extra mile to provide a clear understanding of coverages."
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Breanna Cox

August 29, 2024

5  out of  5
rating by Breanna Cox
"Brycen is an amazing agent. I just moved from Colorado and needed to get a transfer of insurance. I'm a disabled veteran and he took care of all of my questions. He was quick, polite and was able to get me a better rate than I've ever had. His team is absolutely amazing also. They are all so polite, they are able to answer all questions in an instant and if they are not able to, they are quick to respond. Since moving, they have made my transition the easiest. I highly recommend speaking with him and his team. If I knew more people, I would send them all his way."
We responded:
"Bree, thank you for your service & all of us here truly appreciate you choosing us as your Wichita Falls, TX State Farm agent. It was a pleasure to visit with you & I'm really happy we were able to get you a lower rate than you had in Colorado. We hope you enjoy it here in TX & we look forward to helping you with your insurance for many years to come."
Profile photo of Alessio Grisci

Alessio Grisci

August 13, 2024

5  out of  5
rating by Alessio Grisci
"Great company and fair price compared to other ones. Selena Blackburn is the best employee ever, she is always available for any question and issue and every time she goes above and beyond expectations. Her knowledge and dedication to work is extraordinary. She definitely deserves a promotion."
We responded:
"With the backing of State Farm, great prices, & the service provided by my local office with team members like Selena, all of us here feel we provide the best experience possible for insurance in Wichita Falls. Your review helps reiterate that, Alessio. Thank you for sharing. "
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Don Elkins

August 9, 2024

5  out of  5
rating by Don Elkins
"Great customer service from Selena and shayla by answering all questions that I had!!"
We responded:
"Don, thank you for being a long-time customer & sharing the great job Selena & Shayla did while answering your questions. We pride ourselves on having a fully licensed staff here at Brycen Whitaker State Farm so we can continue to provide this 5* service. "
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Chuck Dalton

August 8, 2024

5  out of  5
rating by Chuck Dalton
"They are the best people to deal with! Hands down. They treat you like your there best friend. Always kind and concerned about the customers needs! And they are very prompt about taking care of the business at hand! I hope I never have to deal with another insurance company. And I wish the best for them as well!"
We responded:
"We greatly appreciate the kind words, Chuck. It is part of our Brycen Whitaker State Farm mission to "treat each customer as family" and I'm glad to hear you've experienced that through the kindness & prompt service our team provides. "
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Mark Schnuelle

August 7, 2024

5  out of  5
rating by Mark Schnuelle
"Shayla was so wonderful by being patient and professional. She was thorough and explained the process because of changes that had occurred with the policy."
We responded:
"Mark, thank you for sharing the great job Shayla did of taking care of you. We're grateful for you being a long time State Farm customer & all of us at Brycen Whitaker State Farm look forward to many more years of helping you with all of your insurance needs."